Items where Author is "Chaterina, Chaterina"

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Thesis

Chaterina, Chaterina (2010) Analisis Pengaruh Expectation Of Service Recovery, Perceived Quality of Service Recovery, Initial Negative Affect Terhadap Satisfaction With Service Recovery dengan Customer Disconfirmation dan Equity Sebagai Variabel Intervening. Undergraduate thesis, Universitas Internasional Batam.

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