Operational Performance Analysis of Rapid Transit Bus (BRT) Corridor 11 in Pulogebang Bus Station

Andriyani, A. and Dermawan, W. B. and Isradi, M. and Rifai, A. I. (2021) Operational Performance Analysis of Rapid Transit Bus (BRT) Corridor 11 in Pulogebang Bus Station. World Journal of Civil Engineering, 2 (2). pp. 71-80.

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Abstract

The implementation of road-based mass transportation in the city of Jakarta, which is named Transjakarta, has quite significant developments. Corridor 11 has a fairly long route of 15 km and passes through 16 stops/shelters. However, Corridor 11 has not been evaluated regarding operational performance on this route. In accordance with the assessment analysis that Transjakarta corridor 11 still does not meet the basic BRT standards. And based on the technical guidelines for public transportation on fixed and regular routes in urban areas (Decree of the Director General of Land Transportation No. 687 of 2002) the parameters reviewed for analyzing the operational performance of Transjakarta corridor 11 consist of the load factor (load factor), the number of passengers transported, the time between bus arrival (headway), travel time, passenger comfort and the level of passenger satisfaction with Transjakarta services. The method uses the Minimum Service Standards (SPM) for Road-Based Mass Transportation and SPM for the transportation of people with motorized vehicles on the routes regulated in PMPRI Number 10 of 2012 and Number 98 of 2013. While the level of passenger satisfaction uses the IPA method or measurement of service quality which compares satisfaction between passengers and passenger expectations. Based on the results of the analysis, the average travel time on Thursday at 06.00-07.30 is 0 hours 55 minutes, for Thursday at 15.30-17.00 is 1 hour 5 minutes. While on Sundays at 06.00-07.30 is 0 hours 58 minutes, for Sundays at 15.30-17.00 is 1 hour 0 minutes. The time between buses (headway) on Thursdays at 06.00-07.30 is 4 minutes, for Thursdays at 15.30-17.00 is 4 minutes. While on Sundays at 06.30-07.30 is 4 minutes, for Sundays at 15.30-17.00 is 4 minutes. The average load factor of the Transjakarta BRT corridor 11 per bus stop on each bus SAF 041, SAF 031, PPD 0204, PPD 0309 and PPD 0291 respectively is 5.15%, 4.375%, 4.67%, 4.22% and 4.53%. From the results of service quality measurements, it can be concluded that the operational performance of Transjakarta corridor 11 has not fully met the standards because of frequent delays in operating time and low passenger satisfaction with Transjakarta comfort. Keywords: Headway, Load Factor, Performance, Rapid Transit Bus (BRT), Service Quality, Transportation, Travelling Time

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