A Comparative Analysis of the Effectiveness of Airport Public Transport System in Jakarta

Rifai, A. I and Rulianto, B and Isradi, M and Mufhidin, A (2021) A Comparative Analysis of the Effectiveness of Airport Public Transport System in Jakarta. World Journal of Business, Project and Digital Managament, 2 (1). pp. 22-31.

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Abstract

Mobility of the people of Jakarta is increasing, likewise mobility of the people with the aim of/to Soekarno Hatta International Airport. Public transportation that can be used from Soekarno Hatta International Airport to Jakarta and vice versa includes airport trains, buses, and taxis. The Airport Bus and The Airport Train have relatively the same fare prices. However, the two transportation modes are considered not optimal in operation, the quality of service must be improved so that market share can be increased. Then, necessary to evaluate the effectiveness of services. The research method was carried out through surveys and questionnaires. Data is collected from the Airport Train Station and the Gambir Buses Stop. The analysis that used in this paper is the Validity, Reliability, Binary Logistics, and Importance Performance Analysis. The results showed that the performance and satisfaction factors on the Airport Train were good, while the performance and satisfaction factors on the Airport Bus were quite good. This paper answers doubts about the Airport Train's existence, which is considered not optimal, but has excellent facilities and infrastructure in terms of availability and management. Keywords Airport Train, Airport Bus, Performance, Satisfaction, Minimum Service Standards

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