Kegiatan Trainee di Front Office di Swiss In Hotel Batam

Anar, Muhammad Al (2020) Kegiatan Trainee di Front Office di Swiss In Hotel Batam. Project Report. Universitas Internasional Batam. (Submitted)

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Abstract

Salah satu bagian yang berperan aktif dalam peningkatan ekonomi di Indonesia pada dasarnya adalah sektor industri pariwisata. Kegiatan yang dirancang berupa jasa dalam melayani terhadap wisatawan dalam negeri maupun wisatawan luar negeri, yang mengikutsertakan dari pemberdayaan sumber daya manusia seperti keterampilan, kreatifitas maupun inovasititas dalam memenuhi petuntutan didalam dunia kerja sektor pariwisata yang berkembang secara pesat. Sarana yang utama dalam industri wisata salah satunya adalah hotel. Suatu hotel dapat dikatakan sukses dengan ditandai melalui jumlah tamu yang berkunjung. Hotel juga dapat menjadi salah satu sarana dalam pengenalan budaya seperti di Batam yaitu Swiss Inn Batam, yang daat berperan aktif dalam pengenalan budaya Batam terhadap tamu yang datang. Dalam kasus ini mahasiswa menjadikan Swissinn sebagai tempat kerja praktek lapangan dengan judul laporan “Kegiatan Trainee di Front Office di Swiss in Hotel. ” Dalam penyusunan laporan ini penulis dapat mengetahui berbagai aktifitas dan standard operasional prosedur di front office department dengan menggunakan metode seperti metode pengamatan serta wawancara. Secara umum penulis mendapat pengetahuan menjadi staff Front Office profesional di Swiss in Hotel baik dari pekerjaan dan standar operasional yang digunakan oleh pihak hotel. ********************************************************************** One part that plays an active role in improving the economy in Indonesia is basically the tourism industry sector. Activities designed in the form of services in serving domestic tourists and foreign tourists, which include the empowerment of human resources such as skills, creativity and innovation in fulfilling demands in the world of work in the tourism sector that is growing rapidly. One of the main facilities in the tourism industry is the hotel. A hotel can be said to be successful by being marked by the number of guests visiting. Hotels can also be one of the tools in the introduction of culture such as in Batam, namely Swiss Inn Batam, which can play an active role in the introduction of Batam culture to guests who come. In this case the students made Swissinn a place to work in the field with the report & Trainee Activities at the Front Office in Switzerland in Hotels. In preparing this report the writer can find out various activities and standard operating procedures in the front office department by using methods such as observation and interview methods. In general the author gets the knowledge of being a professional Front Office staff in the Swiss in Hotels both from work and operational standards used by the hotel.

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