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Candra, Candra (2009) Analisis Pengaruh Perceived Core Service Quality Terhadap Customer Loyalty Dengan Service Encounter Satisfaction Sebagai Variabel Intervening. Undergraduate thesis, Universitas Internasional Batam.
Susana, Susana (2009) Analisis Pengaruh Perceived Justice Terhadap Complainants’ Negative Word-Of-Mouth dan Repatronage Intentions. Undergraduate thesis, Universitas Internasional Batam.
Yohana, Yohana (2009) Analisis Pengaruh Media Selebriti Terhadap Gaya Hidup Remaja. Undergraduate thesis, Universitas Internasional Batam.