Analisis Pengaruh Concern for Employees, Concern for Customers, Job Satisfaction dan Affective Organization Commitment Sebagai Variabel Independen Terhadap Turnover Intention Sebagai Variabel Dependen

Darmawati, Rina (2011) Analisis Pengaruh Concern for Employees, Concern for Customers, Job Satisfaction dan Affective Organization Commitment Sebagai Variabel Independen Terhadap Turnover Intention Sebagai Variabel Dependen. Undergraduate thesis, Universitas Internasional Batam.

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Abstract

This study develops and tests a turnover intentions model, which examines the effects of employees and manager perceptions of management concern for employees and customers on turnover intentions, mediated by job satisfaction and affective organizational commitment. The sample in this study were four-star hotel services companies in Batam. respondents in this study were 195 respondents. Sample's observational method that is utilized in this research is nonprobabilitas's method with tech purposive sampling, where is needed a that given criterion respondent one will fill questioners constitute respondent that has once utilized service about hotel. The results indicate that perceived management concern for employees and customers has significant effects on employees turnover intentions. Employment status moderates the relationships between perceived management concern for employees and affective organizational commitment, perceived management concern for customers and job satisfaction and affective organizational commitment and turnover intentions. Implications of the findings are discussed and future research avenues are offered. Key Word: Concern for employees, Concern for customer, Job satisfaction, Affective organization commitment and Turnover intention.

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