Faktor-Faktor yang Mempengaruhi Inovasi Hr Pratice Serta Dampak Terhadap Pelayanan dan Kualitas Restauran Korea

Meliana, Meliana (2020) Faktor-Faktor yang Mempengaruhi Inovasi Hr Pratice Serta Dampak Terhadap Pelayanan dan Kualitas Restauran Korea. Undergraduate thesis, Universitas Internasional Batam.

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh inovasi terhadap kinerja karyawan. Faktor-faktor yang mempengaruhi inovasi HR Pratice serta dampak terhadap pelayanan dan kualitas kinerja pada karyawan, yang variabel independen perekrutan dan seleksi (Recruitment and selection), penghargaan (Remuneratiaon and rewards), tranning, pengembangan karir (Career development), keterlibatan (Involvement), penangan masalah (Grievance handling) mendukung dependen yaitu kinerja karyawan. Penelitian yang digunakan dalam penelitian pada perusahaan atau usaha restauran bintang 3 dan 4. Populasi yang digunakan dalam penelitian ini adalah Restauran yang ada di Batam, sampel yang dipilih adalah perusahaan Korea yang ada di Batam. Sampel dipilih dengan menggunakan penyebaran kusioner sebanyak 160 responden dan yang memenuhi kriteria penelitian sebanyakl 150 responden. Penelitian untuk menganalisis pengaruh variabel independen terhadap variabel dependen. Hasil penelitian menunjukkan bahwa Career Development, Involvement, dan Grievance Handling menejelaskan variable tersebut berpengaruh terhadap Kinerja Karyawan. Variabel independen lainnya seperti Recruitment and Selection, Training, Remuneration and Rewards menjelaskan variable tersebut tidak berpengaruh terhadap Kinerja Karyawan.-------------------------This study aims to analyze the effect of innovation on employee performance. Factors that influence HR innovation and the impact on service and quality of performance for employees are recruitment and selection as independent variables which include (Recruitment and selection), awards (Remuneration and rewards), training, career development, involvement (Involvement), and Grievance handling supports the dependent, namely employee performance. The research was conducted on companies or restaurant businesses with 3 and 4 stars. The population used in this study were taken from restaurants in Batam, particularly Korean restaurants. The sample was collected using questionnaires with 160 respondents and those who met the research criteria were 150 respondents. Then the research was focus on analyzing the effect of independent variables on the dependent variables. The results showed that Career Development, Involvement, and Grievance Handling explained that these variables had an effect on employee performance. Other independent variables such as Recruitment and Selection, Training, Remuneration and Rewards explain that these variables have no effect on employee performance.

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