Kontribusi Trainee di Bagian Front Office Hotel Cassia Bintan

Dameria, Romaulina Elita (2020) Kontribusi Trainee di Bagian Front Office Hotel Cassia Bintan. Project Report. Universitas Internasional Batam. (Submitted)

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Abstract

Praktek Kerja Lapangan dilakukan dalam rangka mendekatkan kesesuaian kemampuan praktek dan teori lulusan pendidikan Strata-1 (S1) memenuhi kebutuhan Dunia Usaha dan Dunia Industri (DU/DI). Kerja praktek dilaksanakan pada tanggal 17 Juli 2019 sampai dengan 17 Novermber 2019 semester ganjil tahun ajaran 2019/2020. Tempat pelaksanaan kerja praktek adalah di Cassia Bintan Departemen Front Office. Cassia Bintan merupakan salah satu properti hotel international chains Banyan Tree Hotels & Resorts. Selama melaksanakan kerja praktek trainee ditempatkan di bagian front office resepsionis, adapun tugas yang dikerjakan antara lain adalah menangani tamu mulai dari check-in hingga check-out, membuat bill tamu, menjawab pertanyaan tamu, menangani keluhan tamu, menjual kamar, membuat kunci kamar, membantu membawa barang-barang tamu, bertanggung jawab pada uang kas dan membuat daftar tamu. Setelah melaksanakan kerja praktek, trainee menarik kesimpulan bahwa kerja praktek sangat berguna dan berdampak besar serta positif untuk menambah pengalaman dan pengetahuan sebelum memasuki dunia kerja yang sesungguhnya. Trainee juga bisa belajar berkontribusi walaupun hanya sedikit di industri perhotelan sebelum benar-benar dinyatakan lulus kuliah. ********************************************************************** On the job training is carried out in order to bring the suitability of the practical abilities and theories of Bachelor graduates (Bch) education to meet the needs of the Business and Industrial World. Internship program was done out on July 17, 2019 until November 17 2019 odd semester 2019/2020 school year. The place for the implementation of internship program was in the Cassia Bintan Department of the Front Office. Cassia Bintan is an international chain hotel property of Banyan Tree Hotels & Resorts. While implementing on the job training, the trainee was placed in the front office of the receptionist, while the tasks that are carried out include handling guests from check-in to check-out, making guest bills, answering guest questions, handling guest complaints, selling rooms, make room keys, help carry guests' belongings, take responsibility for cash, create a VIP guest list. After on the job training had been done, trainee draw the conclusion that on the job training is very useful and has a large and positive impact to add experience and knowledge before entering the real world of work. Trainees can also learn to contribute even if only a little in the hospitality industry before actually being graduated from college.

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