Analisa Pengaruh Organizational Citizenship Behaviour, Organizational Justice dan Transformational Leadership terhadap Turnover Intention dengan Organizational Commitment sebagai mediasi pada Hotel Bintang 4 di Kota Batam

Harsono, Budi (2018) Analisa Pengaruh Organizational Citizenship Behaviour, Organizational Justice dan Transformational Leadership terhadap Turnover Intention dengan Organizational Commitment sebagai mediasi pada Hotel Bintang 4 di Kota Batam. Undergraduate thesis, Universitas Internasional Batam.

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Abstract

Indonesia saat ini merupakan sebuah negara berkembang, oleh karena itu karyawan, pekerja atau SDM menjadi aset yang sangat berharga bagi perusahaan maupun negara. Ketika seorang karyawan berfikiran untuk berhenti atau keluar dari perusahaan, ini tentu akan menyebabkan kerugian bagi perusahaan baik dalam jangka panjang maupun pendek. Oleh sebab itu, perusahaan harus memahami variabel-variabel yang dapat mengurangi niat pengunduran diri oleh karyawan. Penelitian ini menggunakan sampel minimum sebanyak 335 karyawan hotel berdasarkan tabel Krejcie dan Morgan, yang diperoleh melalui 355 kuesioner yang didistribusikan pada hotel bintang 4 diwilayah Lubuk Baja, yaitu; BCC Hotel & Residence, Crown Vista Batam Hotel, Grand I Hotel, Harmoni Suites Hotel, danHorizon Ultima Hotel. Pemilihan sampel menggunakan metode purposive sampling method. Pengolahan data pada penelitian ini menggunakan program Statistical Package for Social Sciences (SPSS) dan Partial Least Square (PLS). Hasil akhir penelitian menunjukkan organizational citizenship behaviour, organizational justice, dan transformational leadership berpengaruh signifikan positif terhadap turnover intention, dengan organizational commitment berperan sebagai mediasi. Sehingga dapat disimpulkan bahwa organizational citizenship behaviour, organizational justice, transformational leadership, organizational commitment dapat mempengaruhi turnover intention dari karyawan hotel bintang 4 di Kota Batam. ********************************************************************** Indonesia is currently a developing country, therefore employees, workers or HR become valuable assets for the company and the country. When an employee thinks to stop or leave the company, this will certainly cause losses to the company both in the long and short term. Therefore, companies must understand the variables that can reduce the employees turnover intention. This study uses a minimum sample of 335 hotel employees based on the Krejcie and Morgan tables, obtained through 355 questionnaires distributed at 4 stars hotels in Lubuk Baja region, namely; BCC Hotel & Residence, Crown Vista Batam Hotel, Grand I Hotel, Harmoni Suites Hotel, and Horizon Ultima Hotel. The sample selection using purposive sampling method. Data processing in this research using Statistical Package for Social Sciences (SPSS) and Partial Least Square (PLS) program. The final result showed that organizational citizenship behavior, organizational justice, and transformational leadership had a significant positive effect on turnover intention, with organizational commitment acting as mediation. So it can be concluded that organizational citizenship behavior, organizational justice, transformational leadership, organizational commitment can affect the turnover intention of employees of 4 star hotel in Batam City.

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