Peranan Departemen Front Office (FO) di Harris Hotel Batam Center

Setijograha, Valerie Patricia (2020) Peranan Departemen Front Office (FO) di Harris Hotel Batam Center. Project Report. Universitas Internasional Batam. (Submitted)

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Abstract

Sektor pariwisata merupakan sektor perekonomian yang sedang berkembang dan menjadi sumber pendapatan di beberapa pulau di Indonesia. Salah satu pulau yang menjadikan sektor pariwisata sebagai sumber pendapatan ialah Pulau Batam. Batam merupakan pulau yang terletak di jalur pelayaran internasional, dan berbatasan langsung dengan negara Singapura dan Malaysia. Kegiatan pariwisata yang ada di Kota Batam mendorong pemerintah untuk semakin giat dalam menyediakan tourist supply. Hotel merupakan salah satu jenis akomodasi yang sering digunakan oleh wisatawan saat berkunjung. Dalam kegiatan operasional sebuah hotel terdapat beberapa departemen yang terlibat dalam memberikan pelayanan, salah satunya ialah front office. Front office merupakan departemen yang memegang peran penting dalam memberikan pelayanan dan kesan terhadap tamu, serta departemen yang berperan sebagai pusat aktivitas dari seluruh kegiatan operasional sebuah hotel. Penulis melaksanakan kerja praktek pada departemen front office dengan tujuan untuk mengetahui lebih dalam mengenai tugas di departemen ini. Laporan kerja praktek disusun berdasarkan data dan informasi yang penulis dapat selama melakukan kegiatan kerja praktek selama 4 bulan di Harris Hotel Batam Center, yang dimulai dari tanggal 11 Febuari 2019 sampai dengan tanggal 13 Juni 2019. Data dan informasi diperoleh dengan menggunakan metode observasi, wawancara dan studi pustaka. Dalam proses kegiatan kerja praktek, penulis melakukan perancangan dari tahap persiapan pemilihan tempat kerja praktek hingga kepada tahap penyusunan dan penilaian laporan. Berdasarkan kegiatan kerja praktek yang dilaksanakan, penulis mendapatkan banyak pengalaman dan pengetahuan baru dalam dunia perhotelan, khususnya dalam departemen front office. Dalam proses kegiatan kerja praktek tersebut, penulis diberikan sudut pandang baru dimana setiap individu harus mampu memiliki pola pikir yang baru serta kepercayaan diri yang tinggi dalam mengatasi setiap permasalahan. Hasil yang diterima ini memampukan penulis untuk lebih siap dalam menangani setiap persoalan yang akan dihadapi saat bekerja. ********************************************************************** Tourism is one of the economic sectors that is still developing and be one of the income’s sources in some island in Indonesia. One of the island that make tourism as an income’s souce is Batam Island. Batam is located at international marine tracks and contigues with Singapore and Malaysia. Tourism activities in Batam push the government to be more active for providing the tourist supply. Hotel is one of the accomodation that tourist used when visit some places. In operations of hotel, there’s some departement that involved in providing services to the guest, one of the departement is front office. Front office is a departement that plays important role in providing services and giving impression to the guest, front office is also a departement that have a role as a center of all activities in hotel’s operations. The author does the on-the-job training in front office department with aim to find out more about the tasks in this department. The report of on-the-job training is compiled based on data and information that author gets during on-the-job training for 4 months in Harris Hotel Batam Center, which starts from 11 February 2019 until 13 June 2019. Data and information is obtained by using several methods, which is observation, interview, and literature study. In the process of on-the-job training activity, author does a worksheet from the preparation phase for selecting place of on-the-job training to the final phase for drafting and rating the report. Based on the on-the-job training that has been held, the author received a lot of experience and knowledge in hospitality industry, especially in front office department. In the process of on-the-job training, the auhor was given a new point of view where each individual should be able to have a new mindset and high self-confidence in overcoming every problem. The result that author received enables author to be more prepare in handling every problems that will be faced in the future.

Item Type: Monograph (Project Report)
Additional Information: Similarity: 19
Uncontrolled Keywords: Front Office Department, Hotel, On-the-job Training
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel. Voyages and travels (General) > Travel and state. Tourism
Divisions: School of Economic and Business > Tourism
SWORD Depositor: Admin Repository Universitas Internasional Batam
Depositing User: Admin Repository Universitas Internasional Batam
Date Deposited: 06 May 2020 07:50
Last Modified: 06 May 2020 07:59
URI: http://repository.uib.ac.id/id/eprint/3207

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